SHIPPING & DELIVERY

All items ordered will be shipped out within 1-2 working days (excluding Sunday and Public Holiday) upon verification of payment.

All orders will be shipped using J&T Express, Poslaju, ABX, DHL or Citylink.

Dear customers, please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please do not hesitate to contact our Customer Service at WhatsApp before the shipment deliver.

Vivi Store is not responsible to refund or change the delivery address if the incorrect or missing shipping information is provided at checkout. In the event that a wrong or incomplete shipping information is provided, customer will be responsible for all additional shipping fees incurred. 

Vivi Store is responsible for delivering the item to the shipping address provided, we are not responsible if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.

You will receive a notification email that will notify you of the tracking number and the courier company we have used to ship your order.

*Please note that these are estimated delivery times only, we do not guarantee delivery dates. 

Vivi Store reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited from our warehouses.

If you have any questions related to your delivery, please do not hesitate to contact our Customer Service at WhatsApp us at 0162395285