Return Policy
Return Policy
Exchange and Return is not available except the situation as below:
- A wrong / incorrect items received
- Defective or Faulty items
Requirement for Exchange and Return:
- For hygiene purpose, used item, bodysuits, and panties are not returnable.
- Lingerie must be returned free of stains, unworn, unwashed, unaltered, undamaged, unused and all with original tags attached.
- Returns must be made within 30 days from date of purchase.
- Faulty items must be returned together with their original box or packaging and receipt.
- Please provide the return parcel tracking number for all items.
- Vivi Store will not be held responsible for any damages or loss occurred during your return shipment process. Kindly use a courier service with a tracking number to track your return parcel.
- Kindly inform Customer Service before returning the item otherwise the request will not be accepted.
What about postage charges?
- Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will check on the return item, upon comfirming the condition of the item. We will fully refund the postage fees with the receipt provided within the standard shipment price.
- Please attach the postage receipt when applying for a refund.
- Please allow 14 working days for this process to be completed. For more information, kindly email to (email) or Whatsapp us at (Phone Number).
How do I return an item?
Please Whatsapp us a Refund Application Form in the following format:
- Order No:
- Order Date:
- Name:
- Address:
- Contact No.:
- Product Name:
- Quantity:
- Reason for return: Faulty and Defective items / Recieved Wrong Item
- Product is opened: YES / NO
- Please attach photos or video of the damage / defect products.
- Postage / Mailing Cost: (Please attach a copy of the postage receipt)
Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.
